Employer MyAPP Registration
- Meagan Prost
Cloud Knowledge Base Home / Client Engagement / Account Management / MyAPP Employer Portal / Employer MyAPP Registration
Transform your HR and organizational contacts registration experience with MyAPP!
Our user-friendly platform makes adding and managing contacts a breeze. Seamlessly register your key stakeholders, enhance communication, and elevate organizational synergy.
Let MyAPP be your partner in creating a streamlined, connected, and efficient workplace!
Adding an employer contact to MyAPP
As part of your role as an EAP, you must provide access to the contact file and initiate a registration email so that organization contacts can start utilizing MyAPP.
Navigate to the contacts’s profile using the Organization/Groups Module search
You must create one if the employer contact has no record in your EAP Expert Cloud. Click here to learn more about making a profile in a client organization's 'Contact People' tab.
Click the line item in the search results to open the employer contact’s profile
Note: Verify that the contact person's contact information includes a valid email address to ensure prompt receipt of the email registration instructions and link.
On the ‘Details’ tab, check the box that says ‘MyAPP Access’
A pop-up will appear to confirm you wish to invite the contact to MyAPP; click Yes to proceed
This window will also indicate the remaining licenses for contacts to register for MyAPP.
As the last step, an email assistant will appear, allowing you to review the message intended for the employer contact and a registration link
Note: A template has been generated to streamline the process if a message appears upon opening. It saves time by eliminating the need to compose the registration email for each employer contact invitation.
Don't hesitate to contact your system administrator(s) if you require any modifications.
Tip: Enhance the user experience by including a link to the Knowledge Base tailored for MyAPP users. This resource is designed to help HR and organizational contacts navigate the portal effortlessly.
Click Email Registration to send the email
To locate a record of the sent email, follow these steps:
Navigate to Integrations > select MyAPP > access the Registration tab > arrange by the ‘Date Sent’ column to display the most recent messages first.
Important: To resend the registration email, disable and re-enable the 'MyAPP Access' for the employer contact.
This ensures only one license is used from the available MyAPP accounts.
Click the Save and Close button to save and exit the organization contact profile when complete
Employer registration process
Understanding the contact's viewpoint and having information available for additional assistance can be valuable in navigating the registration process.
A new email will be delivered to the inbox associated with the email address used for creating their contact profile in EAP Expert Cloud
Tip: Please be aware that the email address sending the message is "noreply@eapexpert.com," which might not appear familiar and could potentially be flagged in junk or spam folders.
The contact should click on the provided link and complete the registration process using the email address to which they received the initial email
Next, they will need to click on the ‘Register’ button on the sign-in page
Next, they should input the email address from which they received the MyAPP registration email, create a password, and click Register upon completion
They can revisit the sign-in page, enter their username (email address), input the newly created password, and click Login
Tip: To provide optimal assistance for login issues, password resets, and basic navigation queries related to MyAPP, we recommend reviewing the MyAPP Knowledge Base.
Updating an employer contact’s email address
If a contact requests to update their email address and has access to MyAPP, please follow these steps:
Navigate to the contact record by using the Organization/Groups Module search
Click on their name in the ‘Contact People’ tab of the correct company to open the profile
In the 'Details' tab, input the new email address into the respective field
Click the Save button to save the change and keep working on the file; click Save and Close when you are ready to exit the contact person file
Instruct the contact to register their new email address with MyAPP
Upon logging in, the employer should be able to view all records and history associated with the previous email address/account.
Troubleshooting Information
Listed below are a few tips to assist with helping your employer contact access MyAPP:
Double-check Email Accuracy: Ensure the email address provided for the employer contact is accurate. Double-check for any typos or errors in the email entry to avoid delivery issues.
Check Spam or Junk Folders: If the contact claims not to have received the invitation, suggest checking their spam or junk folders. Sometimes, automated emails might be filtered there.
Resend the Invitation: If you are unsure whether the contact received the invitation, consider resending it. It's possible that the initial email was overlooked or accidentally deleted.
If issues continue, don't hesitate to contact your system administrator(s) for immediate support.
