Cloud Knowledge Base
Hello!
Welcome to our Knowledge Base, your ultimate resource for all things EAP Expert Cloud.
We're here to ensure you make the most of this software. Within these pages, you'll uncover user-friendly solutions crafted to enhance and simplify your workflow. Our step-by-step instructions and valuable insights serve as your trusted companions on your path to success.
For insights into seamless navigation and a better understanding of our articles, visit our About page - your perfect starting point with us!
How can we help you?
Navigate the Knowledge Base
Search the user guide to navigate through topics:
Getting Started
Get the hang of our user-friendly software effortlessly for smooth platform navigation.
Client Engagement
Think of EAP Expert Cloud as your trusty partner, bundling CRM, marketing smarts, analytics, and more into one handy package, simplifying your work and sparing you from a sea of scattered tools!
Provider Relations
A central hub for efficiently managing, coordinating, and nurturing relationships with a network of service providers, ensuring seamless communication, quality assurance, and service delivery.
Counseling Services
Welcome to our space for managing cases and connecting members with support, including intake, mental health assessments, counseling, formal referrals, crisis intervention, and more!
Critical Incident Support
Enhance teamwork and improve response effectiveness by leveraging our collaborative capabilities as your trusted partner for managing Critical Incident Stress Management (CISM) and Critical Incident Stress Debriefing (CISD) events.
Manager Consultations
Diligently documenting your support to managers and supervisors is your key to unlocking valuable reports and data analysis, empowering you to proactively spot trends, gauge outcomes, and confidently make data-informed decisions.
Work-Life Balance Support
Empower your work-life specialization within EAP Expert Cloud, streamlining request management in your EAP and ensuring you can provide even more personalized and efficient support to those who need it!
Training and Workshops
Transform your workshop and training coordination into a well-organized, paperless paradise with our software, which tracks training effortlessly and ensures you never miss a beat!
Health and Wellness Programs
Elevate well-being initiatives with our user-friendly software, designed to effortlessly track and enhance health and wellness programs, ensuring a happier and healthier workplace for all!
Reporting
Discover the power of EAP Expert Cloud for effortless report generation. From utilization metrics to dynamic dashboards, unlock valuable insights to enhance your program's effectiveness.
Data Management
Effortlessly import file data, export client records, standardize addresses, and rest easily with GDPR-compliant data erasure and restoration capabilities.
System Settings and Configurations
Learn how to personalize your team’s experience, fine-tune preferences, and make the software work just as you want.
Technical Support
We're here to help you troubleshoot and answer any questions you may have to ensure an enhanced experience.