Employer Feedback Collection
- Meagan Prost
Take your EAP to the next level with our complaint software module. It's your direct path to gathering essential client feedback, driving product and service improvements, and crafting an exceptional overall client experience that stands out.
Cloud Knowledge Base Home / Client Engagement / Account Management / Employer Feedback Collection
Learning Objectives
Learn how to effortlessly document positive praise and constructive complaints within the software, creating a comprehensive record of valuable client feedback.
Discover how to effectively collect and manage feedback, turning it into a catalyst for enhancing your EAP services.
Develop the skills to set up and send out customer satisfaction surveys with a friendly touch, ensuring a user-friendly experience for your clients.
Main Highlights
What You Can Do
Feedback Documentation Master
Effortlessly document praise and complaints, creating a comprehensive record of valuable feedback within the software.
Feedback for Continuous Improvement
Actively collect and manage client feedback as a catalyst for service enhancements.
Customer Satisfaction Surveys Made Easy
Set up and send out customer satisfaction surveys easily, ensuring a user-friendly experience for your clients.
Software Add-On: Enhanced Capability!
Effortless Client Feedback with Automated Surveys
Maximize your feedback collection effortlessly! With our seamless solution, effortlessly set up customer satisfaction surveys for your employer contacts and even schedule friendly reminders for those who haven't completed them. Once done, watch as the data seamlessly syncs back into EAP Expert Cloud, giving you unparalleled insights into client experiences and pinpointing actionable areas for improvement.
For further access to this feature, don't hesitate to contact your Account Manager at EAP Expert.
