Quality Assurance
- Meagan Prost
Cloud Knowledge Base Home / Provider Relations / Quality Assurance
Discover the power of available quality assurance features and tools that enable you to proactively monitor provider performance and service quality while promptly resolving any issues to maintain top-tier client satisfaction.
Learning Objectives
Learn how to update and maintain provider profiles within the software system to ensure they are accurate and up-to-date.
Handle and resolve disputes effectively using the Feedback tools and communication features, ensuring client satisfaction and positive outcomes.
Understand how to use EAP Expert Cloud to maintain provider qualifications, certifications, and compliance for a reliable network.
Gain proficiency in conducting provider audits using the software's tools and reporting features, ensuring the quality and integrity of the network.
Main Highlights
What You Can Do
Provider Profile Perfection
Take the initiative to update provider profiles within the software regularly. Ensure all details, including qualifications, contact information, and specialties, are accurate and current.
Smooth Dispute Resolution
Be a skilled communicator and mediator. When disputes arise, engage with clients and providers, using the Feedback module to resolve issues amicably and maintain positive relationships.
Credentialing Excellence
Dive into the credentialing process with diligence. Use the software to keep track of provider qualifications, certifications, and compliance. Ensure that all providers in your network meet the necessary criteria.
Provider Audit Mastery
Become an audit pro. Use the software's tools to review provider performance and compliance thoroughly. Generate reports, analyze data, and take action to maintain a high-quality network.
