High-Risk Protocol
- Meagan Prost
Cloud Knowledge Base Home / Counseling Services / High-Risk Protocol
EAP Expert Cloud provides a crucial feature that allows team members to access high-risk protocols directly from the software system.
This capability ensures swift access to specific instructions when handling high-risk situations, streamlining the platform's response process for effective crisis intervention.
Important: If you require this feature not configured in your EAP Expert Cloud system, kindly contact your system administrator(s) for assistance.
To access the high-risk protocol established by your EAP, initiate the process by clicking the Request Service button on the top menu bar:
Click the High-Risk button
Select Yes to the question, ‘Are you sure you want to initiate high-risk protocol?’
When the ‘High-Risk Information’ window pops up, complete the basic client information and review the tabs for instructions when handling this high-risk situation: ‘EAP Info,’ ‘Organization Info,’ and ‘Risk Assessment’
Click OK to move to the next step
The ‘Client File Search’ will initiate to check if this client already has a record in your EAP Expert Cloud system. Click Search to review results against existing records
Choose the most fitting option to proceed with documenting this interaction:
Add File to Selected Client: This will add a new case to an existing client file.
Go to Selected File: This will take you directly to the client’s file.
Create a New File: Create a new client file with a case.
Continue your workflow and documentation process in EAP Expert Cloud
Tip: Verify that the "High Risk" checkmark is visible on the client file. It will distinguish this case in search results and alert others to its high-risk nature.
Additionally, this facilitates efficient management by allowing you to search for high-risk cases directly from the Client File search.
Click Save to save your work and continue working on the file, or Save and Close to save changes and exit the client file
Troubleshooting Information
Here are a few troubleshooting tips when it comes to accessing this feature:
Check Permissions: Ensure you have the necessary permissions to access high-risk protocols. If you encounter permission issues, contact your system administrator(s).
Refresh or Re-login: If the protocol is not displaying correctly, try refreshing the page by clicking on the EAP Expert logo or logging out and logging back into the Cloud software.
Clear Browser Cache: Outdated or cached information may cause issues. Clear your browser cache to ensure you are loading the latest version of the high-risk protocol.
If issues persist, contact your system administrator(s) for assistance. Provide details about the problem you are experiencing for a more targeted resolution.
