Provider Knowledge Base for Providerfiles Users

Welcome!

We're delighted to have you on board! Navigating through the provider portal, Providerfiles, is a breeze, and we're here to guide you every step of the way.

Whether you're a seasoned pro or a first-timer, this user guide is your go-to resource for mastering the ins and outs of Providerfiles, powered by EAP Expert.

Get ready to explore, learn, and make the most of your experience!

Getting Started

Providerfiles offers a secure and user-friendly portal to simplify client management, facilitate communication with an EAP, and streamline billing processes for hassle-free claim submissions.

Note: In this knowledge base, the term 'EAP' (Employee Assistance Program) refers to a category of services designed to support employees. This includes various alternatives such as Workplace Assistance Programs, Corporate Counseling Programs, Employee Wellness Programs, and other related terms.

When you come across 'EAP' in our resources, rest assured that it encompasses a broad range of services to assist employees in various aspects of their well-being and professional lives.

Tip: We suggest bookmarking your Providerfiles sign-in page for the most seamless login directly to your EAP provider portal.

In this Knowledge Base, we’ll review:

Navigating the Knowledge Base

This Knowledge Base, available on Confluence, is your exclusive online user guide, crafted to assist you in navigating the provider portal efficiently and easily.

Listed below are some top tips to navigate this resource with finesse:

  • Menu Navigation

    • Navigate through the Knowledge Base effortlessly using the links above, where the primary menu is organized based on provider portal functions. This guide is designed to streamline your experience, making it easy to locate features and sections.

  • Effective Keyword Search

    • Enter a few words here to locate specific information swiftly:

Keyword Search

Search the Providerfiles Knowledge Base

  • Bookmark or Favorite Pages

    • Our online guide receives regular updates for convenience, so skip the habit of printing. Dive into the digital experience and access the freshest content whenever needed.

      • To add a page as a Favorite

        • Navigate to the upper right-hand corner of this page and locate the outline Star icon

        • Click on it, and the star will transform into indicating that this page is now a Favorite

      • To access all Favorite pages

        • On the top page menu bar, click on Home

        • Locate Starred on the left-hand side navigation and click

        • All pages that are Favorites will appear

      • To remove a page as a Favorite

        • Click the icon to Unstar

Note: To download this Knowledge Base as a PDF document for review or distribution to your provider network, simply click on the PDF link below to open and then save the file.

Troubleshooting Information

Watch for helpful troubleshooting tips throughout this knowledge base to address common questions. However, if you encounter any obstacles or have questions while using Providerfiles, don't hesitate to contact the EAP for assistance.